Head of CRM, Data and Insight

DARO (The Development and Alumni Relations Office) exists to support our academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University's strategic priorities.The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research trials, supporting student bursaries, mentoring students, and providing internships. We are currently at the heart of delivering the Birmingham in Action campaign with goals to raise £600m and generate 1,250,000 volunteer hours.

The Head of CRM, Data and Insight is responsible for managing, developing and improving efficient systems and technical solutions that advance fundraising and alumni engagement in support of the Birmingham In Action campaign and beyond. With responsibility for a team of 8 working across data, finance, and insight, this role has responsibility for DARO's CRM (Blackbaud CRM), associated technical systems / integrations, information management, insight & analysis, reporting, user support, and gift administration. The postholder is DARO's systems lead, with responsibility for development and maintenance of the CRM and associated information systems and integrations.

You will be provided with a robust induction and an ongoing training program that will include support from the University and internal colleagues. DARO is an ambitious office, and we support our team to succeed. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work.

As an office, we are committed to sustainability and value green working practices. The environment is an integral part of our campaign and we encourage eco-friendly ways of working in order to have a positive impact on our campus and global surroundings.