Support Operations Analyst III

RESPONSIBILITIES

A client with Kforce is seeking an Support Operations Analyst III to join their team in San Francisco, CA.

Responsibilities

• Examine the workings of an organization to offer solutions to problems and develop procedures for better decision-making
• Generally, an operations analyst is tasked with evaluating and updating procedures, practices, and operations
• Be a key member of the operations team supporting data management, client reporting, trade processes, and problem resolution
• Identifies project requirements by interviewing customers, analyzing operations, determining project scope, documenting results, and preparing customer contracts
• Develops problem solutions by describing requirements, studying system capabilities, analyzing alternative solutions, preparing system specifications, and writing programs
• Develops project estimates by identifying phases and elements, personnel requirements, and costs
• Verifies results by completing tests
• Prepares customers to use system by conducting training
• Provides reference for customers by writing documentation; providing support and help
• Maintains systems by researching and resolving problems; maintaining system integrity and security
• Maintains quality service by establishing and enforcing organization standards
• Prepares reports by collecting, analyzing, and summarizing information
• Contributes to team effort by accomplishing related results as needed

REQUIREMENTS:

• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
• Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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