Manager - Collections & Revenue Cycle

Job Description : Manager - Collections & Revenue Cycle

Location: Mumbai
Industry: Healthcare / Hospitals
Experience: 2–10 years
Employment Type: Full-time

About the Role

We are looking for an experienced SSO – Collections / Receivables professional to manage hospital receivables and drive timely collection of outstanding amounts from patients, corporates, TPAs, insurance companies, and other institutional customers.

The role will work closely with finance, billing, TPA, corporate, and operations teams to improve collections and reduce ageing outstanding.

Key Responsibilities

• Manage and monitor hospital accounts receivable and outstanding collections.
• Track outstanding amounts across patients, corporates, TPAs, and insurance companies.
• Develop and maintain an ageing-wise receivables tracker.
• Follow up with TPAs, insurance companies, corporate clients, and other stakeholders for pending payments.
• Identify delayed payments and take proactive action for collection.
• Coordinate with billing and TPA teams to resolve documentation, billing, and claim-related issues affecting collections.
• Monitor claim deductions, short payments, rejections, and disputed amounts.
• Reconcile outstanding balances with finance records.
• Conduct regular ageing reviews and prioritize high-value and long-pending accounts.
• Escalate critical collection issues to management.
• Prepare daily/weekly/monthly MIS related to collections and receivables.
• Work with internal teams to identify root causes of delayed realization.
• Support implementation of processes to improve the hospital's collection cycle and reduce DSO.
• Ensure proper documentation and records of all collection follow-ups.

Key Skills

• Strong knowledge of hospital billing, TPA/insurance claims, and receivables.
• Strong follow-up and negotiation skills.
• Excellent numerical and analytical abilities.
• Good knowledge of Excel and MIS.
• Ability to manage large volumes of outstanding data.
• Strong coordination and stakeholder-management skills.
• Ability to work with tight collection timelines.

Preferred Background

Candidates with experience in hospital finance, revenue cycle management, TPA/insurance collections, healthcare receivables, or hospital billing will be preferred.