Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia
Job Description
Pickles Auctions in Sydney is seeking a Service Desk Lead to manage a team of 4-6 Analysts, oversee all requests and incidents, and act as the escalation point when needed. You will own and drive strategic initiatives, mature escalation and ticketing processes, and develop dashboards to report on Service Desk performance.
The role requires 3-5 years IT experience with team leadership, ITIL Incident Management, strong customer service, and hands on knowledge of AD/Entra ID, Microsoft 365,
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