Digital Content Specialist

Job Title                       -            Digital Content Specialist III

Job Location               -             Remote

Job Duration               -             12+ month Contract

Description:

Job Description: Callouts:
Remote: East Cost and Central Time zones preferred

Job Summary
The Digital Content Specialist works within a cross-functional product team to operationalize content strategy across Client''s customer-facing web pages and digital content. You''ll collaborate with content, design, development, and communications partners to build and maintain content in our content management systems.
This role requires attention to detail, sound judgment, and the ability to work across multiple disciplines. You''ll support content operations, quality assurance, accessibility, governance, and continuous improvement, and help keep content consistent, discoverable, and aligned with customer needs and business goals.

About You
You care deeply about creating polished digital experiences that help customers find information and complete important tasks. You are energized by bringing clarity to complexity, collaborating across disciplines, and turning approved content, designs, and requirements into accessible, well-organized, and user-centered digital experiences. You bring curiosity, sound judgment, and a strong sense of ownership to your work.

About Us
We are a 100+ year old energy company at the forefront of a digital transformation, striving to deliver best-in-class customer experiences. As we evolve, we are committed to leveraging cutting-edge technologies to enhance our customer interactions and streamline our services.
We strive to build seamless experiences for our millions of customers and thousands of colleagues. We value safety, trust, and work-life balance. We value collaboration, curiosity, continuous improvement, and a willingness to challenge assumptions in pursuit of better customer experiences. We are looking for like-minded individuals to join our Customer Experience Strategy & Design team and help transform approved content, customer needs, and business goals into meaningful digital experiences. Your work will help customers find information, access services, and complete important tasks through Client''s evolving digital experiences.

Job Responsibilities
• Translate approved content, customer needs, and business goals into clear, accessible, and user-centered digital experiences that help customers find information, complete tasks, and achieve their goals.
• Build, update, and maintain website pages using CMS content components, keeping sites accurate, current, and accessible.
• Collaborate with content, design, development, communications, and product teams to deliver customer-facing digital experiences.
• Partner with content creators and business stakeholders to recommend content structures, page layouts, and digital experience approaches that improve customer understanding and task completion.
• Apply content strategy by configuring page components, layouts, structured content, and metadata to improve usability, navigation, and search.
• Perform quality assurance reviews to ensure content, functionality, accessibility, formatting, and implementation align with approved designs, content standards, and technical requirements before release.
• Partner with platform, development, and implementation teams to troubleshoot content, layout, publishing, and component-related issues, and help validate the implementation of new templates, components, and digital experiences.
• Help maintain CMS governance practices, including content reviews, publishing workflows, implementation standards, taxonomy, metadata, and content organization.
• Support testing, release readiness, content migrations, and post-release validation activities in coordination with product, design, development, and platform partners.
• Optimize digital assets for performance, accessibility, clarity, and consistency across websites and digital channels.
• Monitor content performance, search behavior, customer feedback, and analytics to identify opportunities to improve content effectiveness, customer experience, and task completion.

Basic Qualifications
• Bachelor’s degree in digital communications, web design, information management, marketing, computer science, or a related field, or equivalent professional experience.
• 2+ years of experience working in content management, web publishing, digital content operations, or a related digital experience role.
• Experience working with content management systems (CMS) such as Storyblok, Sitecore, Drupal, WordPress, Adobe Experience Manager, Contentful, or similar platforms.
• Experience translating content, business requirements, and customer needs into user-friendly, customer-centered digital experiences.
• Basic knowledge of HTML and CSS and the ability to apply them to support content presentation, troubleshooting, and quality assurance activities.
• Proficiency with digital asset and design tools such as Figma, Adobe Photoshop, Illustrator, or similar tools used to prepare and optimize content assets.
• Strong attention to detail and experience optimizing content and digital assets for quality, accessibility, performance, and consistency.
• Excellent communication and collaboration skills with the ability to work effectively across product, content, design, development, communications, and business stakeholder teams.
• Familiarity with accessibility standards, content governance practices, and user-centered design and content principles.
• Familiarity with taxonomy, metadata, content organization, and search optimization concepts.
• Familiarity with structured content concepts, reusable content components, or component-based content management approaches.
• Experience participating in content reviews, quality assurance activities, publishing workflows, or digital content lifecycle management processes.

Preferred Qualifications
• Experience supporting component-based design systems and reusable content models.
• Experience working with headless CMS platforms, structured content models, or component-based digital publishing systems.
• Experience with SEO, content discoverability, or search optimization best practices.
• Familiarity with web analytics tools such as Google Analytics 4 (GA4), Adobe Analytics, or similar platforms.
• Experience supporting multi-site website ecosystems, digital transformation initiatives, or content migration efforts.
• Experience working in an Agile product team environment and collaborating with technical teams and implementation partners on platform enhancements, testing, and releases.