Academic Advisor II

Provides educational guidance and assistance, recommending courses and determining appropriate education solutions for an assigned portfolio of students within the Tulane School of Social Work (TSSW). Maintains current student enrollment and student records. This position serves as a member of TSSW’s Academic Affairs Team.

•    Excellent organizational and interpersonal skills including the ability to work in a collaborative manner with other positions and units within the University.
•    Excellent verbal and written communication skills.
•    Ability to make independent decisions related to student academic advising.
•    Ability to work with confidential information protected under FERPA and other
•    rules/regulations.
•    Knowledge of Microsoft Office (or equivalent) applications, experience with a
•    customer relationship management application such Salesforce and experience with a
•    student information system database such as Banner.
•    Ability to maintain confidentiality in all work performed.

REQUIRED EDUCATION AND EXPERIENCE:
•    Bachelor’s Degree with 2 years of relevant experience.
OR
•    High School Diploma (or Equivalent) with 8 years of academic advising (or closely related) experience in an educational setting.
PREFERRED QUALIFICATIONS:
•     Advanced Degree in a relevant field.
•     Academic advising experience in higher education, including mentoring academic advising staff.