Senior QA Analyst with Salesforce - Onsite

Job Title: Senior QA Analyst with Salesforce

Duration: 12+ Months

Location: Livonia, Michigan - Onsite

Client: Hyundai Capital

Responsibilities:

Coordinate QA activities for Salesforce-based LOS enhancements, projects, releases, and system changes. Review business requirements, functional specifications, user stories, technical designs, integration specifications, and acceptance criteria to identify testing requirements. Develop test plans, test cases, and test scripts covering Salesforce CRM, Experience Cloud, integrations, LOS workflows, and related business processes. Participate in requirement reviews and sprint ceremonies to ensure complete test coverage and alignment with business objectives.

Develop, maintain, and execute QA documentation for the LOS platform, including test plans, test scenarios, test cases, test data, traceability matrices, defect documentation, and test results. Ensure all testing artifacts comply with established QA, SDLC, change management, and regulatory standards.

Perform functional, regression, integration, system, user acceptance, API, and end-to-end testing across Salesforce, MuleSoft integrations, external vendor interfaces, and LOS applications. Validate business processes related to loan origination, customer onboarding, dealer management, credit decisioning, funding, and servicing integrations.

Support defect management, root cause analysis, testing metrics, and QA reporting activities. Track and prioritize defects using Jira or similar tools, provide status updates to product owners, developers, business stakeholders, and leadership, and assist with release readiness assessments.

Develop, maintain, and execute automated test scripts and support performance, security, and continuous testing initiatives using approved testing tools and DevOps practices. Identify opportunities for test automation and process improvements to improve quality, efficiency, and release velocity.

Required Skills:

Minimum 7 years of progressive experience in Quality Assurance, Software Testing, Salesforce Testing, or related technology roles.

Minimum 3+ years of experience testing Salesforce platform solutions, including Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications.

Experience supporting testing activities within a Loan Origination System (LOS), Financial Services, Automotive Finance, Banking, Lending, or other regulated industries preferred.

Experience testing complex system integrations involving APIs, middleware platforms (such as MuleSoft), third-party vendors, and external systems.

Experience working within Agile/Scrum delivery teams and supporting multiple concurrent releases.

Experience coordinating testing activities across onshore, offshore, vendor, and cross-functional teams.