Sr Production Support Specialist

job summary:

1. Respond to and resolve business queries for Market Risk space.

2. Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries.

3. Respond to and resolve feed and batch support items, Manage alerts and monitoring.

4. Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports.

5. Incident management - provide timely and accurate user notifications as well as managing escalations when needed.

6. Documentation and knowledge management.

7. Follow up and coordinate resolutions with various development teams.

8. Assist with metrics reporting.

9. Coordinate and perform Business Continuity testing and related paperwork.

10. Organize and run meetings independently for issue resolution.

11. Identify scope for automation to reduce manual, repeating tasks.

location: Plano, Texas

job type: Contract

salary: $54.62 - 64.62 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

1. Respond to and resolve business queries for Market Risk space.

2. Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries.

3. Respond to and resolve feed and batch support items, Manage alerts and monitoring.

4. Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports.

5. Incident management - provide timely and accurate user notifications as well as managing escalations when needed.

6. Documentation and knowledge management.

7. Follow up and coordinate resolutions with various development teams.

8. Assist with metrics reporting.

9. Coordinate and perform Business Continuity testing and related paperwork.

10. Organize and run meetings independently for issue resolution.

11. Identify scope for automation to reduce manual, repeating tasks.

qualifications:

Required Skills:

1. 10+ years of Production Support experience.

2. Strong SQL Knowledge.

3. Strong UNIX / LINUX knowledge.

4.Knowledge of Software Development Life Cycle.

5.Working knowledge of ITIL.

6.Strong verbal and written communication skills.

7.Excellent project and time management skills.

8.Ability to work in a multi-regional team.

9.Working knowledge of ITRS, DynaTrace and Splunk

10.Working knowledge of Autosys and Bob jobs.

11.Python Scripting knowledge.

1. Financial industry experience

2. Knowledge of Market Risk

3. Agile methodology

4. Operations exposure with Windows OS

5. Working knowledge with Tableau

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.