Technology Solutions Specialist

TSG - The Sheridan Group seeks a Technology Solutions Specialist to support digital tools and data-driven communications for public affairs and advocacy campaigns. In this role, you will help evaluate, configure, and maintain technology platforms used for email, CRM, analytics, and online advocacy. You will assist in building reports and dashboards, troubleshooting technical issues, and coordinating with vendors. Working closely with strategists and senior leaders, you will translate campaign goals into practical tech solutions, document workflows, and train internal users to ensure effective, secure, and reliable use of TSG's technology stack.

Responsibilities

• Support configuration and maintenance of CRM, email, and advocacy platforms used in public affairs campaigns.
• Build and maintain reports and dashboards to track campaign and client performance.
• Troubleshoot platform and data issues, coordinating with internal users and external vendors.
• Assist in evaluating, selecting, and integrating new technology tools into TSG's stack.
• Document workflows, data standards, and platform usage guidelines.
• Train staff on core digital and data tools to ensure consistent adoption and best practices.
• Support data hygiene, segmentation, and list management for campaigns.
• Collaborate with strategists and senior leaders to translate campaign goals into practical tech solutions.

Required Skills

• Marketing automation platforms
• CRM systems (Salesforce or similar)
• Data analytics and reporting
• Excel or Google Sheets
• Basic SQL or database querying
• API or integration tools
• Email campaign tools
• Digital advocacy platforms
• Data visualization dashboards
• Technical documentation