Customer Support Specialist

About Us

At Hype Tier, we specialize in delivering high-energy, immersive event experiences that leave lasting impressions. From corporate conferences to brand activations, we believe every event should captivate, connect, and inspire. Our dynamic team combines innovation, strategy, and flawless execution to elevate client visions into unforgettable realities. Join us as we redefine what it means to create impact through events.

Job Description

We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.

• Identify and resolve product or service issues efficiently.

• Maintain accurate records of interactions and transactions.

• Collaborate with cross-functional teams to escalate and follow up on complex issues.

• Monitor customer feedback and report trends to management.

• Contribute to the development and refinement of support processes and documentation.

• Maintain a high level of professionalism and empathy in all customer interactions.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Minimum of 1–2 years of experience in customer service or a related field.

• Strong verbal and written communication skills.

• Problem-solving mindset with the ability to multitask.

• Familiarity with CRM systems and support tools is a plus.

• Excellent time management and organizational skills.

• Ability to work independently and in a team environment.

Benefits

• Competitive salary ($60,000 – $65,000/year)

• Opportunities for professional growth and internal advancement

• Comprehensive training and onboarding

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work culture

• Skill development programs and workshops