Associate Sales Executive

Position Summary:

As a Sales Executive, you will play a key role in driving business growth by developing relationships with new and existing customers and delivering solutions that meet their training and development needs. Working closely with subject matter experts and internal stakeholders, you will manage customer enquiries, identify opportunities, prepare quotations and support customers throughout the sales journey. This role is ideal for a motivated and customer-focused sales professional who enjoys building relationships, achieving results, and contributing to a collaborative team environment.

Key Responsibilities and Duties:

Customer Enquiry Management:

• Manage inbound customer enquiries received via telephone, email and the Academy inbox.
• Understand customer requirements and recommend appropriate training solutions
• Prepare and issue quotations within agreed service levels.
• Proactively follow up on enquiries and quotations to maximise conversion opportunities.
• Secure purchase orders and support the completion of the sales process.

Business Development:

• Identify new sales opportunities through existing customer relationships, CRM data and external sources.
• Conduct outbound sales activity, including prospecting and cold calling.
• Promote Academy services to both new and existing customers.
• Support upselling and cross-selling opportunities across the training portfolio.
• Attend industry events, conferences, and networking opportunities to generate leads and strengthen customer relationships.

Customer Relationship Management:

• Build and maintain strong relationships with customers and key accounts.
• Conduct customer meetings and site visits where required.
• Deliver high standards of customer service throughout the customer journey.
• Gather and utilise customer feedback to improve customer experience and identify additional opportunities.

CRM & Reporting:

• Maintain accurate and up-to-date records across CRM systems and databases.
• Utilise internal systems and market intelligence to support sales activity.
• Monitor sales activity against KPIs and agreed objectives.
• Produce accurate reports and maintain relevant sales documentation.

Collaboration:

• Work closely with Technical Trainers, Marketing and Business Development colleagues to support sales objectives.
• Share market intelligence and customer feedback with the relevant stakeholders.
• Contribute to team initiatives and continuous improvement activities.

Essential Criteria:

• Strong communication and interpersonal skills.
• Confidence communicating with customers via telephone and email.
• Good organisational and administrative skills.
• Ability to manage multiple priorities and work to deadlines.
• Confident using IT systems and databases.
• A proactive and customer-focused approach.

Desirable Criteria:

• Previous experience in a sales, customer service, account management or business support role.
• Experience using CRM systems.
• Experience selling training, professional services or technical solutions.

Further Information

T V S D in the UK offers a competitive salary and benefits package that includes a minimum of 33 days holiday entitlement (for full-time employees, including public holidays), a contributory Group Personal Pension Plan and a non-contributory Group Life Assurance Scheme. We also offer various Salary Exchange/Sacrifice schemes (buying/selling holiday, cycle to work scheme, pensions), incentive schemes and comprehensive wellbeing support (Employee Assistance Programme, Dental Scheme and Occupational Health services). Dependent on their role, employees may also be eligible for hybrid/permanent home-working, a Company Car/Car Allowance and Private Medical Insurance.