Senior Specialist I, Customer Service

We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

Who is ASM? ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

ASM is an inclusive workplace. We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, We Care and that is how we will continue to succeed.

Position summary

The Operations Specialist is responsible for supporting and improving day-to-day business operations to ensure efficiency, accuracy, and service excellence. The Operations Specialist serves as a key liaison between internal teams, strategic spares account managers, logistics and stakeholders to drive operational effectiveness and business results.

Job Description

Operational Management

• Execute and support daily operational activities to ensure business continuity and service delivery.
• Monitor operational workflows, identify bottlenecks, and implement corrective actions.
• Coordinate activities across departments to ensure alignment with business objectives.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Data Analysis and Reporting

• Collect, analyze,interpret and publish operational data and performance metrics.
• Prepare regular reports, dashboards, and KPI scorecards.
• Identify trends, risks, and opportunities based on operational performance.

Project Coordination

• Support operational projects, system implementations, and organizational initiatives.
• Track project milestones, action items, and deliverables.
• Assist with change management activities and user adoption efforts.
• Coordinate testing, training, and process documentation for new initiatives.

Experience

2-5 years customer service within a high tech environment is required or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.

Required Qualifications

Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field.

2-5 years of experience in operations, supply chain, customer service, logistics, or a related business function.

Strong analytical and problem-solving skills.

Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite.

Experience using ERP, CRM, or operational management systems.

Excellent communication and stakeholder management skills.

Preferred Qualifications

Knowledge of supply chain, inventory management, or customer operations.

Project management experience.