Portfolio Demand Analyst

Location: Basingstoke (Hybrid working, 3 office days per week)
Employment Type: Permanent, Full Time

Why Join Us?

• Annual bonus
• Build your experience within portfolio and demand management as part of The AA’s Transformation function
• Gain broad exposure to change taking place across the organisation, working with stakeholders to understand and shape incoming demand
• Bring your curiosity and fresh thinking to how we use data, processes and technology to improve the way change is coordinated across The AA

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5 star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. This has been recognised by Sunday Times “Best Places to Work” for the last two years.

This is the Job

Are you naturally curious about how things work and how they could work better?

We’re looking for a Portfolio Demand Analyst to join our Transformation function and help us understand, coordinate and shape the pipeline of change taking place across The AA. Working within our Demand & Roadmap team, you’ll sit at the point where new ideas, initiatives and change requirements enter the portfolio. You’ll help make sense of incoming demand, ask the right questions, connect the right people and use data to provide greater clarity around priorities, capacity and our roadmap.

This is an excellent opportunity for someone with PMO, project or portfolio support experience who wants to broaden their exposure and develop further within portfolio and demand management. We’re looking for someone inquisitive and comfortable looking beyond the immediate task, with the confidence to challenge existing ways of working, spot opportunities for improvement and bring fresh thinking.

Key Responsibilities

• Support the management of incoming change and initiative requests, helping capture, assess, track and progress demand through our Single Front Door process
• Work with stakeholders across the business to understand requests, ask the right questions and help establish ownership, priorities and next steps
• Analyse demand and portfolio information to identify trends, bottlenecks, dependencies and opportunities for improvement
• Support the maintenance of our quarterly roadmap, ensuring information remains accurate and changes, risks and dependencies are clearly understood
• Produce clear reporting, dashboards and insights that help stakeholders understand demand, capacity and delivery commitments
• Look for smarter ways of working, helping improve the processes, tools and approaches we use to manage demand and portfolio information

What Do I Need?

You’ll Bring

• Experience within a PMO, project support, portfolio support or similar environment, giving you an understanding of how change and delivery activity is coordinated
• An inquisitive and solution focused mindset, with the confidence to look at the bigger picture, ask the right questions and constructively challenge existing approaches rather than simply following a process
• Strong communication and stakeholder engagement skills, with the ability to build effective relationships and turn sometimes ambiguous information into clear actions
• Strong organisation and analytical skills, with an eye for detail and the ability to manage competing priorities while remaining adaptable in a changing environment
• Confidence working with data and digital tools such as Excel, Power BI, Jira, Confluence or similar, using information to identify trends, produce insight and support effective decision making
• A genuine appetite to learn, develop and take ownership, with an interest in portfolio and demand management and ideally some exposure to Agile ways of working, demand intake, roadmaps or broader portfolio processes

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including:

• 25 days' annual leave plus bank holidays, with the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, plus discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme

#LI-HH
#LI-Hybrid