Vice President, Investor Services Operations

We’re seeking a future team member for the role of Vice President, Investor Services Operations to join our ETF Basket Services team. This role is located in Dublin, Ireland.

In this role you will make an impact in the following ways.

• Direct the “front door” for AP and market maker orders via the ETF Platform and electronic channels; enforce cutoffs, trading profiles, and approvals.
• Route trade details to custody/accounting, monitor settlement/fails, and deliver real‑time confirmations and reporting
• Own the control framework: KYC/AML adherence, books & records, operational resilience, reconciliations, cap stock integrity, segregation of duties, and model procedures across teams.
• Ensure robust incident management, root‑cause analysis, corrective/preventive actions, and sustainable control design; partner with Compliance, Risk, and Audit.
• Maintain procedure libraries, risk & control inputs, business continuity, and testing cadence; uphold data privacy and information security standards.
• Support new product launches, conversions, and ETF share‑class implementations—defining requirements, readiness criteria, and cutover plans.
• Represent operations in working groups, governance forums, and client roadshows.
• Oversee AP onboarding under KYC/AML, trading profiles, and entitlement controls; maintain issuer registers; manage create/redeem workflows; settle ETF shares at DTCC/ICSD; deliver contract notes/cap stock reporting.
• Orchestrate straight‑through processing across custody and fund accounting including distributions and end‑to‑end reconciliations with dual controls and oversight.
• Govern liquidity and risk management across the primary market, linking issuer intent to market execution with integrated technology and external settlement.

To be succesful in this position we are looking for the following: 

• Deep knowledge of ETF create/redeem, AP onboarding/KYC/AML, DTCC/ICSD settlement, cap stock/contract notes, and custody/accounting workflows
• Exceptional stakeholder management with issuers, APs, market makers, depositories, and internal partners
• 5+ years in transfer agency, ETF operations, primary market execution, or related post‑trade functions; 5+ years leading managers and multi‑disciplinary operations teams.