Senior Analyst

Operations & Reconciliations

• Reconcile fees related to OTC and Listed Derivatives products including CDS, IRS, FX, Equities, Bonds, Futures, Options, and other market products.

• Perform detailed analysis and validation of brokerage, clearing, exchange, regulatory, and market data fee calculations.

• Investigate and resolve complex exceptions, breaks, disputes, and reconciliation variances.

• Review, validate, and process client, broker, exchange, and vendor invoices while maintaining a high level of accuracy and control.

• Ensure all client service levels and internal controls are met consistently.

• Perform root cause analysis on operational issues and drive sustainable resolutions.

• Proactively identify risks and escalate critical issues where appropriate.

Client & Stakeholder Management

• Serve as a key point of contact for external and internal stakeholders.

• Manage investigations and queries relating to invoices, reconciliations, fee calculations, billing discrepancies, and operational processes.

• Participate in client operational discussions.

• Build and maintain effective working relationships with both internal and external stakeholders.

• Communicate complex issues clearly and provide meaningful analysis and recommendations.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational efficiency, scalability, productivity, and controls.

• Evaluate and streamline existing processes to reduce manual effort and operational risk.

• Contribute towards the enhancement of procedures, controls, SOPs, and governance frameworks.

• Support audit, compliance, regulatory, and control initiatives through accurate documentation and evidence management.

• Promote a culture of continuous improvement and operational excellence.

Technology, Automation & AI Innovation

• Actively identify opportunities to leverage Artificial Intelligence, Generative AI, automation, and data analytics to enhance operational performance.

• Lead the development and implementation of automation and efficiency initiatives across operational workflows.

• Design and develop analytical solutions, dashboards, automation utilities, proofs of concept, and reporting tools.

• Utilize AI platforms and automation technologies to optimize processes, strengthen controls, improve data quality, and reduce manual effort.

• Translate business challenges into technology-driven solutions with measurable outcomes.

• Collaborate with Business Analysts, Product Teams, Development, QA, and Project stakeholders to deliver strategic improvements.

• Remain current with emerging AI, automation, and analytics technologies and proactively identify opportunities for adoption.

• Act as a technology and innovation champion within the team.

Leadership & Knowledge Sharing

• Support, coach, and mentor junior team members.

• Act as a subject matter expert across assigned products, clients, or operational processes.

• Share knowledge and best practices across the department.

• Demonstrate ownership and accountability for deliverables and broader team objectives.

• Contribute towards departmental strategy, innovation, and capability development initiatives.

Essential Skills & Experience

• 4-6 years of experience within Investment Banking Operations, Brokerage, Fees & Expense Management, Reconciliations, Market Data, or related Financial Services functions.

• Strong knowledge of OTC Derivatives products and end-to-end trade lifecycle concepts.

• Sound understanding of Investment Banking products, market infrastructure services, fee models, and operational workflows.

• Proven experience managing client, broker, exchange, vendor, and stakeholder relationships.

• Strong analytical, investigative, and problem-solving capabilities.

• Ability to deep dive into complex operational issues, identify root causes, and recommend practical solutions.

• Advanced Excel and data analysis skills.

• Experience working with large datasets and generating meaningful business insights.

• Outstanding attention to detail and accuracy.

• Excellent communication and stakeholder management skills.

• Demonstrated ability to independently manage priorities and deliver results with minimal supervision.

• Proven hands-on experience utilizing AI, Generative AI, automation, and productivity tools within a business environment.

• Demonstrated track record of delivering efficiency improvements, automation initiatives, process optimization, or operational transformation projects.

• Self-starter mindset with a high degree of ownership, accountability, curiosity, and initiative.

• Ability to challenge existing processes and identify opportunities to improve efficiency, controls, scalability, and client outcomes.

Preferred / Desirable Skills

• Experience with SQL, Python, Power BI, Tableau, Power Automate, VBA, or similar analytical and automation technologies.

• Hands-on experience using AI tools such as Microsoft Copilot, Claude, or comparable enterprise AI platforms.

• Experience building dashboards, automation workflows, analytical models, reporting solutions, or AI-assisted business processes.

• Knowledge of data visualization, business intelligence, and advanced analytics concepts.

• Experience working across Operations, Technology, Product, and Change functions.