Surgical Services Program Manager Senior

Manages all aspects and is responsible to coordinate people, resources and processes to ensure projects/programs are delivered on time and produce the desired results. Leads the initiation and planning of projects/programs, ensure resource availability and allocation. They will ensure projects/programs are delivered on time within stipulated scope and budget, coordinate communication within the team and to the organization, address issues, manager scope and quality, report project progress, and coordinate all other tasks as needed for successful completion of the project.

MAJOR ACCOUNTABILITIES / SPECIFIC JOB COMPETENCIES

1. Works closely with Surgical Services Leadership planning and allocating resources, preparing budgets, monitoring progress, and keeping stakeholders informed throughout the lifecycle of the program and/or project.

2. Responsibilities include developing detailed project plans involving all stakeholders and ensuring technical feasibility, resource availability and allocation and delivery of projects/programs on time within budget and scope. Acts as central point of contact for all project activities of projects assigned to them. Managers the day to day activities of all projects assigned, including team meetings, resource management, measurement of project progress, revisions of plans/tasks, and issues resolution.

3. Create and maintain comprehensive program/project documentation. Reviews the operating policies and procedures as well as actual workflow of systems and functionality of work queues from an operational perspective, in collaboration with Surgical Services leadership. Identifies inefficiencies in the existing processes, designs new processes, and drafts policies, procedures, and workflow.

4. Perform risk management assessment. Develops and generates data reports/files as assigned for root cause analysis, quality assurance, process improvements, and as assigned.

5. Does research on new applications and technology to determine potential benefit to Cottage Health. Coordinates with Health Information Management leadership, IT, and other departments as necessary to ensure downtime procedures are developed and communicated to all users.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum: Bachelor Degree in Health Management/Business or equivalent experience, using the standard of 2 years of applicable experience equals 1 year of education.

Preferred: Masters Degree in Business.

TECHNICAL REQUIREMENTS

Minimum: Strong working knowledge of Microsoft Word.

YEARS OF RELATED WORK EXPERIENCE

Minimum: Seven (7) years of healthcare leadership and procedural services. Working knowledge of hospital operations.