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RDK-B Triage Engineer _ Philadelphia, PA (LOCALS Only) _ Fulltime Permanent Hire

HDY Technologies LLCPhiladelphia, PA🇺🇸United States

Why this role stands out

This RDK-B Triage Engineer role offers a fantastic opportunity to gain in-depth experience with software releases and end-to-end broadband device troubleshooting within a reputable company. You'll thrive here if you possess strong analytical and problem-solving skills, and enjoy a dynamic environment where you can make a significant impact. Apply now to advance your career in this permanent, hybrid position!

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationPhiladelphia, PA, United States
Jira

Job description

Title:                     RDK-B Triage Engineer

Location:             Philadelphia, PA (LOCAL’S Preferred)

Duration:            Fulltime Permanent Hire

Job Description:

Your daily tasks:

  • Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
  • Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
  • Troubleshoot E2E issues in broadband devices in various RDK broadband components like Wi-Fi/Mesh, DOCSIS, Fiber, LTE, or similar access network

Key Responsibilities

  • Issue Troubleshooting: Respond to critical field and production issues for RDK-B (Reference Design Kit - Broadband) devices.
  • Root Cause Analysis (RCA): Identify underlying software or network problems and implement effective mitigation strategies.
  • Release Monitoring: Monitor metrics, telemetry, and alerting systems to ensure high-quality software deployments across diverse broadband hardware.
  • Collaboration: Partner closely with cross-functional engineering, operations, and vendor teams.

Required Skills & Qualifications

  • Programming/Scripting: Strong hands-on experience in C/C++, Python, Bash, or Go.
  • Operating Systems: Deep working knowledge of Linux environments.
  • Monitoring & Log Analysis: Experience with tools like Splunk, Elastic Stack (ELK), Grafana, or Amazon Athena/SQL.
  • DevOps & Tools: Familiarity with Git/GitHub for source control and Jira for defect tracking.

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