Customer Assist Specialist - Payment Assist

⚡ About us:

At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 16 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. We’re doing incredible things at Snowy - this is why we ranked 4th on TIME’s Best Employers 2025 list - join us and see why!

💼 The role:

Join our Payment Assist team and be the supportive voice guiding customers through challenging times and help them secure peace of mind while maintaining essential energy services. You will be handling inbound existing customer calls where you will navigate tailored solutions, assess financial hardship eligibility and establish manageable payment plans.

This role goes beyond standard customer service - it is all about empathy, active listening and problem-solving.
The role is a full time permanent opportunity, working on a weekly rotating roster of 8.00am to 4.00pm, 9.00am to 5.00pm and 10.00am to 6.00pm.

🎯 What We Look For in You:

• Minimum of 12 months experience within retail, hospitality or customer service
• Exceptional customer service & empathy skills
• A positive self-motivated attitude

✨The Red Energy Perks:

• 3 weeks of in-office paid training at our dog-friendly Richmond office.
• Enjoy flexible working arrangements with 3 days in the office, 2 days WFH
• Earn a KPI-based bonus on top of your salary and celebrate success at our yearly Red Energy Awards night!
• 30 weeks of paid parental leave.
• The option to purchase up to 4 weeks of additional annual leave each year.
• Opportunities for career development and advancement!

If this role sounds like the role you have been looking for, apply for our October intake now!

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