Datacenter Operations Lead

Role: Datacenter Operations Lead
Location: Onsite - Madison, WI

Duration: 3-4 months


Job Summary:

• Responsible for overseeing day-to-day data center operations, ensuring high availability, security, compliance, and efficient delivery of infrastructure services.
• Leads operational teams, manages escalations, and coordinates maintenance, upgrades, and facility activities.

Key Responsibilities:

• Lead and coordinate data center operations, including server, storage, network, and middleware support.
• Manage incidents, service requests, changes, and escalations to meet SLA targets.
• Oversee installations, decommissions, migrations, and capacity planning.
• Ensure compliance with operational, security, and audit requirements.
• Coordinate maintenance activities, patching, and infrastructure upgrades.
• Manage vendor relationships and support onsite logistics.
• Maintain operational documentation, inventory, and asset records.
• Provide leadership, mentoring, and guidance to data center technicians and engineers.
• Maintain, manage and support client facing relationship with Datacenter Director.

Required Skills:

• 5+ years of data center operations or infrastructure support experience.
• Strong knowledge of server, storage, network, power, and cooling systems.
• Experience with incident, change, and problem management processes.
• Understanding of data center security, compliance, and business continuity practices.
• Strong leadership, communication, and stakeholder management skills.
• Key Success Measures
• SLA compliance and service availability.
• Effective incident and escalation management.
• Successful execution of maintenance and infrastructure projects.
• Audit readiness and operational compliance.