Customer Service Representative / Call Center Representative

Training & Work Arrangement:

The initial training will be conducted in person in New Haven, CT on a flexible hybrid schedule. Once training is successfully completed, contractors will be eligible to work remotely.

Responsibilities:

• Handle approximately 20–50 inbound calls per day once fully acclimated.
• Assist customers/members with questions related to membership, dues, training, and leadership changes.
• Research questions using internal systems and provide accurate answers.
• Handle email inquiries and route requests to the appropriate department.
• Maintain a professional and positive customer experience.
• Work effectively in a high-volume environment while meeting productivity and schedule expectations.