Compliance Officer (810658) // FL // Onsite Work

Compliance Officer (810658)

Doral OR Tallahassee, FL

3 Months

Onsite Work

Complete Description:

** Contact constituents/complainants to discuss the details of the complaints that are filed.

** Read state statute and compare with complaints to analyze the issue.

** Communicating with the public, so good customer service skills are a MUST.

** Advise complainant of the Division s jurisdiction and that the case is being closed and for what reason.

** Provide any resources or referrals, as appropriate.

** Send a written correspondence to the complainant once approved by the supervisor.

** Close the case out by adding the appropriate codes/activities/statues in Versa.

** Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

** Communicate verbally and in writing appropriately

** Read and interrupt Florida statutes

** Previous experience working with the public in a professional work environment

** Exceptional organizational skills

** Commit to the project time line

Skill

• Ability to speak and understand English Required
• High school diploma Required
• Excellent written and oral communication with the public Required
• Ability to read and interrupt Florida State Statues Required1Years
• Experience working with the public in a professional work environment Required3Years
• Experience working with the public and analyzing complaints Required1Years
• Experience using Versa Highly desired
• Experience using OnBase system Highly desired
• Bachelors Degree Highly desired