Enterprise Application Specialist

Public Sector People are working with a Sydney local council to recruit for an experienced Enterprise Application Specialist to join their team on a contract basis. This is an immediate start opportunity supporting key business systems across council operations.
About the Role:

As an ICT Application Support Officer, you will provide frontline support and resolve incidents and service requests related to TechnologyOne (OnCouncil) systems with a focus on Ci Anywhere (CiA) and Ci environments.
You will work closely with internal stakeholders to ensure system performance and support ongoing process improvements.
What you'll be doing:

• Experience supporting, administering and improving enterprise applications, ideally TechnologyOne OneCouncil or similar ERP systems.
• Experience configuring and supporting application workflows (BPAs), permissions, integrations, automations and business processes.
• Ability to gather, analyse and document business, functional and technical requirements with SMEs, vendors and technical teams.
• Strong stakeholder management skills, acting as the link between business users, technical teams and third-party vendors.
• Experience analysing processes, workflows and application performance to identify risks, gaps and improvement opportunities.
• Experience supporting UAT, functional, regression and integration testing.
• Strong understanding of ITIL-based incident, problem, service and change management.
• Experience supporting SaaS/cloud applications, including vendor-managed upgrades, releases and service performance.
• Ability to maintain application documentation, process maps, integrations, controls and support procedures.
• Experience with access reviews, permissions governance, audit actions and risk remediation.

Essential Skills & Experience:

• Strong experience supporting TechnologyOne OnCouncil
• Proficient in Ci Anywhere (CiA) and legacy Ci environments
• Experience managing and resolving service tickets

To express your interest, please apply now or contact Dan at Public Sector People on or if you have any questions.