Lead Associate - Transactional Quality ( Cash Applications/ OTC / Accounts Receivable/ AR ) - Mumbai Thane

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description: Transactional Quality Role – Non Voice - Minimum 2-3 years of experience in F&A Accounts Receivable, Invoicing, Cash Applications, Customer Disputes, Credit Management, Dunning , Bad Debt Management, Aging reports , Refunds and reconciliations etc.- ERP knowledge (SAP/Oracle Preferable) for faster integrationCandidate should be flexible with shifts.• Perform transactional quality checks based on sampling strategy on various AR activities• ISO documentation & compliance checks• Perform process quality checks as per frequency & sampling strategy • Provide feedback to associates on performance quality• CCRP process adherence, record keeping and analysis• Error trend analysis and reduction plans• Prepare process specific reports• Participate in reviews/meetings• Share inputs for Process Training• Tracking SLA CTQs related to process accuracy• ISO documentation & Compliance checks• Identify process specific improvement opportunitiesKnowledge/Qualifications/ Competency / Work Experience:- - Commerce Graduate / Post Graduate with proficiency in MS Office, Good Communication / Presentation Skills. - Six Sigma Trained preferred - Candidates only from a BPO / KPO Background - Candidates preferred with advanced excel and automation background with sound knowledge - Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. - Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen]. - Facilitate sharing of best practices from within and outside the organization and implement them. - Take charge of internal meetings / client meetings etc.- Create and manage performance dashboards, which depicts business and ops metrics clearly. - Open to stretch if needed to meet team and organizational goals. - Accuracy & integrity in data handling - Ability to work with people and teams of diversified / different priorities - Ability to present/ address in team meetings etc.

- Any Graduate / PG, Good Communication / Presentation Skills. - Lean / Six Sigma Trained would be preferred