Help Desk 1 - Local Candidates only

Posting ID- 165509

Position- Help Desk 1

Start Date- 10/12/2026

End Date/Duration- 1 Years from projected start date

Address- 7150 Harris Drive Dimondale 48821

Interview Process: In person interviews will be conducted in Lansing.

Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. 

Rate- $22/hr on W2

Only Local Canidates wihtin 40-50 miles 

 

• Answer incoming calls and emails, meeting identified response standards.

• Log requests for technical assistance received via the Hot Seat phone,  or email into ticketing system.

• Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.

• Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.

• Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.

• Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.

• Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.

• Follow up on cases involving the hardware maintenance vendor.

General Summary of Duty 2:

• 5% Perform special duties as assigned.

 

Required:

2-3+ years of previous Tier 1 IT Helpdesk experience

2-3 + years of previous Service Administration experience

2-3+ years of IT Troubleshooting experience

Associate’s degree (IT Related)

 

Preferred:

IT Certifications (A+, CISCO Routing, Security +, SANS*)

Previous IT related first responder experience (using Motorola)

Prior military experience in the radio fi