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Sr Product Support Analyst - Location: Austin, TX (Remote)

Conquest ConsultingUnited States🇺🇸United StatesPosted Sep 15, 2026

Why This Role Stands Out

This remote Senior Product Support Analyst role offers a fantastic opportunity to leverage your extensive TSDS and customer service expertise within a reputable consulting firm, with the potential for long-term engagement. You'll thrive by collaborating with dynamic teams and honing your skills in a supportive environment, so be sure to apply and explore this exciting possibility.

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
3 days ago

Job Description

Job Title: Senior Product Support Analyst
Location: Austin, TX (Remote)
Service Term Expected: 12+-Month duration
8 Years of Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
8 Years of Customer Service: Experience in customer service, with strong communication skills.
8 Years of Collaboration: Strong ability to work closely with cross-functional teams
8 Years of Communication: Excellent communication skills to effectively work with cross-functional teams
8 Years of Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8 Years of Training and Support: Experience in training other team members.
Preferred Skills:(Optinal)
8 Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8 Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.

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