Administrative

Customer Communications Assistant

Network PlusManchester, Greater Manchester🇬🇧United KingdomPosted 21 Sept 2026

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Manchester, Greater Manchester, United Kingdom

Posted

22 hours ago

Job Description

Description

We’re looking for full time and part time reliable, friendly and conscientious individuals to support our water mains replacement programme by hand-delivering important notification letters to households and businesses ahead of work starting in their community. The work areas will be in Cheshire, Greater Manchester, Merseyside and Lancashire. This is a customer facing role and an important step in providing our customers with a continued positive customer experience.

Key Responsibilities

Ensure letters are delivered securely and to the correct properties
Engage politely and professionally within local communities
Report access issues or concerns back to the central team
Drive and use a company van safely and responsibly
Understanding of GDPR and data protection requirements, with the ability to handle sensitive information appropriately.

This is a part time role, working Thursday, Friday and Saturday.

Skills, Knowledge & Expertise

Full UK driving licence
Confident using a smart phone for routes and reporting via an app
Comfortable working independently
Reliable, punctual and trustworthy
Able to communicate clearly and politely with members of the public

Desirable (but not essential)

Previous delivery, postal, courier or field-based work
Customer service or public facing experience

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.