Change Request Manager

• 5+ years of experience in Business Analysis, Business Systems Analysis
• , Requirements Management, or Software Change Management.
• Mandatory POS Retail experience or POS software change management experience.
• Experience gathering, documenting, and validating business and functional requirements.
• Experience coordinating software changes across business and technical teams.
• Business, operational, and cross-system impact analysis.
• Process documentation, use cases, acceptance criteria, and requirements traceability.
• Testing, UAT, implementation, and change management support.
• Risk, issue, action, assumption, decision, and dependency tracking.
• Strong stakeholder management, communication, and facilitation skills.
• Microsoft Office tools: Word, Excel, PowerPoint, Teams, and Outlook.

• Jira
• ServiceNow
• Requirements and change-tracking platforms.

• Gather and define enterprise-level business and technical requirements for Delivery & Retail Technologies (DRT).
• Coordinate technical requirements across system owners to ensure successful platform integration.
• Develop technology designs and provide technical support throughout the development lifecycle.
• Lead technical review sessions and coordinate testing, certification, and deployment activities.
• Develop enterprise technology and process architectures for Delivery and Retail domains.
• Review supplier task orders and provide independent business and technical analysis.
• Develop Level of Effort (LOE) and Rough Order of Magnitude (ROM) estimates to validate supplier proposals, schedules, resources, and costs.

If this opportunity aligns with your career goals, please reply with:

1. Your updated resume in Word format

2. Best time and number to reach you for a brief call

3. Your current location

4. Work authorization status

I look forward to connecting with you to discuss this role in detail.

Thank you for your time and consideration.

*Best regards,*