Resident Services Coordinator

Job Overview

The Resident Services Coordinator provides exceptional customer service for all residents, guests and vendors.

Key Responsibilities

• Provide Class “A” customer service – Building a good rapport with residents and going above and beyond whenever possible
• Meet and greet all visitors such as residents, guests and prospects
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Manage resident packages and mail, including scanning incoming and outgoing packages daily
• Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections
• Enter maintenance issues into Yardi to create tickets for the maintenance team
• Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
• Coordinate reservation for amenity space, loading elevators and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
• Stay in compliance with fair housing regulations
• Work scheduled shifts, including weekends (if needed)
• Perform other duties as needed

Qualifications

• High School Diploma or equivalent (GED)
• Strong customer service background
• 1 year of high-end customer service experience is needed and 3 years is preferred
• Ability to work holidays required.  Flexibility to pick up additional shifts, as needed
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Outgoing personality with ability to relate to diverse group of people
• Strong problem-solving skills
• Strong sense of urgency
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision