Quick overview
Job description
Job Summary
Design and implement scalable AI/ML solutions from proof of concept through production. Translate business requirements into AI architectures, manage the model lifecycle, and collaborate with technical and business stakeholders to deliver reliable, secure, and production-ready solutions.
Must Have Technical/Functional Skills
- Proficiency in distributed and multi-tier systems and application development, with strong Python and Java programming skills.
- Hands-on experience with Spring Boot, microservices, Kafka, and relational and/or NoSQL databases.
- Experience with conversational interfaces, chatbots, machine learning, deep learning, data analytics, large language models, LangChain, and LangGraph.
- Experience with Agile development, continuous integration, continuous delivery, and CI/CD pipeline tools.
- Experience with automated release management using Maven, Salt, Git, and Jenkins.
- Understanding of web technologies, including HTTP and Apache, and familiarity with Unix/Linux.
- Understanding of data structures, algorithms, and design patterns.
- Strong written communication and documentation skills.
- Knowledge of contact center ecosystems and the Genesys Framework and architecture is preferred.
Roles & Responsibilities
- Design and implement AI/ML solutions from proof of concept through production.
- Translate business requirements into scalable AI architectures.
- Own the model lifecycle, including training, deployment, monitoring, and retraining.
- Deploy models into production using CI/CD pipelines.
- Monitor model performance, drift, latency, and cost.
- Ensure the reliability, scalability, security, governance, and compliance of AI systems.
- Mentor junior AI/ML engineers and review code and designs.
- Lead technical discussions and architecture reviews and provide guidance on best practices and standards.
- Collaborate with Product Owners, Architects, and Program Managers.
- Present technical solutions to business and customer stakeholders.
- Support proposal development and technical estimations.
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