Service & Product Owner ITSM / Matrix42 (m/w/d)

We're hiring on behalf of a Haystack partner!

The Role

• Act as the Service and Product Owner for an enterprise ITSM platform, driving the continuous evolution of service, ticket, asset, and portfolio management.
• Manage the end-to-end change process, ensuring requirements are structured, prioritized, and delivered effectively.
• Oversee demand management, backlog refinement, and release roadmaps while providing transparent reporting on progress, capacity, and costs.
• Maintain comprehensive documentation and ensure stakeholders are effectively enabled to utilize new features and process improvements.
• Coordinate with external service providers to ensure high-quality delivery and integrate user feedback into future service enhancements.

What You'll Need

• Several years of experience as a Service Owner, Product Owner, or in a similar role managing IT service management within complex organizational environments.
• Solid practical knowledge of ITSM processes (such as incident, request, change, and asset management) and experience with enterprise ITSM platforms.
• Strong stakeholder management and communication skills, with a proven ability to manage external vendors and data-driven planning.
• A degree in Information Systems, IT Management, or a related technical field.

What's On Offer

• Competitive salary
• Opportunities for professional development through internal and external training programs.
• Access to comprehensive health and wellness initiatives, including fitness facilities and healthy dining options.
• Flexible working arrangements and a variety of corporate benefits designed to support work-life balance.

Apply via Haystack today!