Senior Manager Customer Sales & Service

Job Description
SIXT is looking for a dynamic and experienced
Senior Manager Customer Sales & Service to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you!

YOUR ROLE AT SIXT
You will oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service quality
You will recruit, train, develop, and lead a high-performing team focused on delivering premium customer service
You will partner with domestic and international teams to resolve complex customer issues effectively
You will manage escalated customer inquiries, ensuring prompt and satisfactory resolutions
You will implement strategies to improve call center performance, response times, operational efficiency, and customer satisfaction
You will maintain service excellence by aligning customer interactions with SIXT brand standards and continuous improvement initiatives
YOUR SKILLS MATTER
Education & Experience
You have a bachelor's degree in Business Administration or a related field, or 5+ years of progressive contact center management experience
Contact Center Leadership
You have proven success leading call center or customer service operations, ideally within the rental car or travel industry; global experience is a plus
Leadership & Development
You have strong leadership skills with the ability to mentor, motivate, develop, and manage diverse teams effectively
Communication & Problem Solving
You have excellent communication, problem-solving, and conflict-resolution skills
Workforce Management & Analytics
You have a strong understanding of workforce management principles, contact center metrics, and data-driven performance optimization
Organization & Agility
You have strong organizational and time management skills with the ability to thrive in a fast-paced environment
WHAT WE OFFER
Comprehensive Health Insurance
Access healthcare coverage including medical, dental, and vision, along with life insurance, critical illness, hospital indemnity, and pet insurance
Paid Time Off & Sick Leave
Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balance
Retirement Plan
Take advantage of our 401(k) retirement plan to help support your financial future
Exclusive Employee Rentals
Enjoy special rental discounts for you, your friends, and your family
Career Growth
Develop your career with opportunities for professional growth and advancement within a global organization
Additional Perks
Experience the advantages of working in our growing Downtown Tulsa office, including free parking and a collaborative work environment
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide.

Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities.

We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!