Credit Clerk II - Corporate (Las Vegas)

We are currently seeking candidates for a Clerk II position on our Credit team, located in Las Vegas, Nevada. The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels (2) conduct credit worthiness research to support credit approval/decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applications.

• Credit application processing – collect consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file to be used for credit worthiness evaluations.
• Enters and adjusts the following information in the Casino Management System:
• Update customer CMS accounts to include:
• Personal information
• Bank information
• Consumer credit information
• Central Credit information
• Message screen - Pre-approval comments
• Scan credit documents into optical storage system
• Handles internal and external inquiries for casino credit information
• Manage credit office operations – manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
• Supervise credit application processing by credit clerks – including collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file.  Updating credit information in customer CMS accounts.  Scanning credit documents into optical storage system
• Credit application evaluation – perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
• Enters and adjusts the following information in the Casino Management System:
• Make customer credit information entries and pre-approval message entries in the casino management system.
• Team development – develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction
• Enhance customer service – develop the credit team to be customer service driven to achieve speed and quality of service goals
• Implement continuous improvement – implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees
• Handles internal and external inquiries for casino credit information
• Other duties are assigned as required.

• Casino industry experience preferred.
• High School Diploma required
• Must be able to obtain and maintain any required gaming licenses (if applicable).

ADDITIONAL REQUIREMENTS:

• Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
• Knowledge of Property and Company operations and casino systems; Caesars experience preferred
• Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations
• Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required
• Ability to manage numerous projects simultaneously at various stages of completion
• Able to comfortably communicate with internal and external customers
• Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace, dynamic, challenging and team-oriented work environment
• Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be able to sit for extended periods of time