AI Platform Engineer

Job Title: Systems Engineer - Senior / AI Platform Engineer

Job Location: Austin, TX

Duration: 6+ Months

Job Description:

Position Summary:

We are seeking a highly motivated and technically skilled AI Platform Engineer who will be responsible for standing up and managing AI capabilities for platforms such as Anthropic, OpenAI, and other emerging AI technologies across the enterprise.

The ideal candidate has experience deploying enterprise SaaS platforms at scale.

Key Responsibilities

• Lead end-to-end deployment of enterprise AI platforms and services.
• Own day-to-day administration and operational support of AI platforms.
• Monitor platform health, availability, performance, and usage trends.
• Manage vendor escalations and coordinate resolution of platform issues.
• Develop runbooks, operational procedures, support documentation, and knowledge articles.
• Drive platform lifecycle management, upgrades, feature enablement, and decommissioning activities.
• Define support models, service level objectives, and operational metrics.
• Develop user onboarding, training, and enablement programs.
• Develop and maintain automation scripts to streamline AI platform operations, infrastructure provisioning, system integrations, and operational workflows.
• Design and execute data extraction and transformation processes from enterprise systems, APIs, databases, and cloud platforms to support AI platform operations, reporting, and analytics.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• 8+ years of experience supporting enterprise technology platforms or SaaS products.
• 3+ years of experience implementing or administering AI, cloud, or collaboration platforms.
• Experience deploying enterprise SaaS solutions at scale.
• Strong scripting and automation experience using languages such as Python, PowerShell, or similar for infrastructure management, system integration, and process automation.
• Experience extracting, transforming, and analyzing data from APIs, databases, cloud services, and enterprise systems, including creating reusable data pipelines and reports.

Strong knowledge of:

• Identity and Access Management (IAM)
• Single Sign-On (SSO)
• Entra ID / Azure AD
• SAML, OAuth, and OpenID Connect
• Role-Based Access Control (RBAC)
• Enterprise Security Controls
• Experience with monitoring and alerting tools and analysis such as Splunk and Grafana
• Experience managing production support, incident management, and operational processes.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience implementing or administering:
• Anthropic Enterprise
• OpenAI Enterprise
• GitHub Copilot Enterprise
• Microsoft Copilot
• Azure AI Foundry
• Experience with AI governance, compliance, and model management.
• Familiarity with FinOps, cost management, budgeting, and usage analytics.
• Knowledge of software deployment and enterprise application management practices.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.