Medical Assistant (MA)

As a Medical Assistant (MA) in Dunkirk, Maryland, you will play a vital dual role in delivering both exceptional clinical support and seamless patient experience. This position blends traditional Medical Assistant responsibilities with front-end patient coordination functions to ensure smooth clinic operations — especially during launch and early growth phases.

You will be a trusted partner to providers, patients, and families — supporting care from check-in through discharge. This role requires flexibility, adaptability, and a team-first mindset, as you may rotate between clinical and patient-facing administrative responsibilities based on operational needs.

WHAT YOU’LL DO:

Clinical Care & Provider Support

• Greet, room, and prepare patients for appointments with warmth and professionalism.
• Complete patient intake, obtain vital signs, and conduct defined scope assessments.
• Perform point-of-care testing (strep, flu, RSV, COVID, hemoglobin, etc.).
• Administer vaccines safely and accurately while monitoring for adverse reactions.
• Assist physicians and advanced care practitioners with patient care.
• Prepare exam rooms and ensure infection control standards are maintained.
• Support medication refills, prior authorizations, referrals, and patient recall efforts.
• Ensure patient charts are accurate and up to date in the EMR.

Patient Experience & Care Coordination

• Welcome patients and guide them through check-in and registration processes.
• Collect and verify demographic and insurance information in the EMR.
• Schedule appointments, follow-ups, consults, and referrals.
• Answer and manage incoming calls with empathy and professionalism.
• Support outreach related to quality measures and follow-up care.
• Maintain strong communication with clinical and administrative teams to ensure continuity of care.
• Assist with opening/closing clinic procedures and general organization.

Team Collaboration & Launch Support

• Rotate between clinical and coordination duties based on daily clinic needs.
• Demonstrate flexibility and willingness to support cross-coverage.
• Contribute to workflow optimization and continuous improvement efforts.
• Serve as a positive representative of the clinic’s mission, vision, and values.

WHAT YOU’LL NEED:

• High school diploma or equivalent.
• Current Certified Medical Assistant (CMA).
• BLS certification required
• 1+ year of experience in a medical assistant or patient-facing healthcare role.
• Comfort navigating electronic medical records and scheduling systems.
• Strong interpersonal and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• A collaborative mindset and willingness to be cross-trained.
• Commitment to delivering compassionate, inclusive, and family-centered care.

WHAT WE OFFER:

• A collaborative, team-based environment focused on high-quality pediatric care.
• Cross-training and skill development that expands your professional growth.
• Opportunities to grow within a fast-scaling, mission-driven organization.
• A newly designed clinic environment centered on comfort, efficiency, and excellence.
• The opportunity to help build something meaningful within your community.