Cocktail Server - Service Bar - Steady Extra (The Vanderpump Hotel LV)

The Fine Dining Lounge Cocktail Server will be given an opportunity to be engaged with our public relations campaign when promoting the venue and is responsible for the guest’s first and last impression when visiting the restaurant. Fine Dining Lounge Cocktail Server is responsible to prepare and serve all drink and food orders with a professional, fun, and expeditious manner. The Fine Dining Lounge Cocktail; highly maintains all assigned uniform/wardrobe in accordance with established standards and uniform guidelines; requests identification from customers when legal age is questioned; works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.

• Greets and welcomes all guests in a pleasant and professional manner.
• Provides timely cocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.
• Constantly look for service opportunities.
• Responds to and resolves guest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser.
• Monitor and manage food cost, labor cost, and other controllable expenses within budget guidelines.
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.
• Take drink orders, communicate with bartenders, assist in the preparation of drinks and presents drinks to guests.
• Maintains clean and stocked workstation for the next shift.
• Handles money according to procedure.
• Monitors guest consumption of alcohol and intervene as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
•  Works closely with Total Rewards Center to promote new card sign up programs.
• Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Must be able to work any day of the week and scheduled shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

• Must be 21 years of age or older      
• 2 years of experience in a high-volume fine dining restaurant and/or high-end night venue preferred.
• Must possess excellent customer service and communication skills.
• Must present a professional and pleasant appearance that guests will find appealing and approachable to engage in conversation.
• Nevada Food Handler’s Certification
• Nevada Alcohol Awareness Certification
• Union Referral

ADDITONAL REQUIREMENTS

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
• Must be able to lift and carry 20lbs.  
• Must be able to stand for entire shift
• Must be able to access service area when picking up beverage orders.
• Must be able to stoop, bend and reach.
• Must have the manual dexterity required to write drink orders, prepare drinks and garnishes and beverage orders.
• Must be able to listen and respond to visual and aural cues