Technical Support Specialist

O'Connors is part of the largest global CNH Dealer network, delivering cutting edge agricultural machinery and technology solutions across Australia. As part of an international company with a strong local presence, we're committed to innovation, customer service, and continuous improvement.

About the Role

We're seeking a Technical Support Specialist to join our Ag Technology team. This role is central to supporting staff and customers with precision farming and application technology, delivering training, troubleshooting remotely, and maintaining structured support systems.

Key Responsibilities

• Provide structured support via the O'Connors Support Centre for precision farming and application equipment.
• Develop and deliver training materials for internal and external sessions.
• Liaise with global teams to gather and share up to date technical information.
• Create reference materials and implement sustainable processes for the Ag Technology department.
• Perform remote diagnostics and support using telematics tools.
• Assist internal departments with remote diagnosis and repair of technology systems.
• Support and maintain the company's RTK network.

What You'll Bring

• Strong experience in agriculture, technology, or precision farming.
• Solid computer literacy and familiarity with common software platforms.
• Mechanical and electrical diagnostic aptitude.
• Self motivation and a genuine drive to deliver outstanding customer service.
• Excellent communication, interpersonal, and problem solving skills.

What We Offer

• A company that continues to grow and expand in the Agricultural industry.
• Enjoy career growth in a thriving business with a strong support network and a collaborative team environment that provides ongoing guidance and feedback to help you succeed.
• Join a team that lives its values - honesty, continuous improvement, commitment, and strong relationships. At O'Connors, it's part of who we are.
• Employee benefits and discounts.

Flexibility in location - ideally based in Horsham (Wimmera/Mallee).

Ready to take the next step in your Ag Tech career?

If you're self motivated, passionate about your work, and ready to join a team in a thriving industry, we'd love to hear from you.

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