Data Centre technical Support

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Role Overview As Data Centre Technical Support, you will provide technical and application engineering support throughout the project lifecycle - from reviewing specifications and developing equipment selections through to technical presentations, testing and project delivery. You will be responsible for understanding complex customer requirements and translating them into practical, compliant and commercially viable data centre cooling solutions.

Key Responsibilities

• Provide application engineering support across Hyperscale, Colocation and Enterprise Data Centre projects.
• Review project specifications, consultant requirements and tender documentation.
• Select appropriate equipment and develop technical proposals and compliance documentation.
• Prepare and deliver technical presentations and training for customers, consultants and other stakeholders.
• Work closely with Product Management and Engineering teams on product capabilities, customised selections and technical solutions.
• Coordinate and support Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT), including preparation of test scripts.
• Ensure proposed solutions comply with relevant industry standards, project requirements and customer specifications.
• Provide technical input and support to the Data Centre Sales and Service teams.
• Monitor emerging technologies, industry developments and market trends across data centre cooling.
• Contribute technical insights to product development, solution strategy and future business opportunities.
• Build strong technical relationships with customers, consultants, contractors and project stakeholders.

About You

We are looking for an experienced HVAC professional who understands the technical and operational demands of critical cooling and data centre environments. You will ideally have:

• A BE/BTech in Mechanical Engineering or a related engineering discipline.
• 10+ years' experience in HVAC, critical cooling or a closely related technical environment.
• Experience supporting Data Centre cooling projects is highly desirable.
• Strong knowledge of thermal engineering and critical cooling systems.
• Experience with chillers, hydronic systems, pumps, heat exchangers and refrigeration systems.
• Strong understanding of airside systems and HVAC applications.
• The ability to interpret engineering drawings, P&IDs, project specifications and technical documentation.
• Knowledge of Australian and international HVAC and Data Centre standards.
• Strong analytical and problem-solving capability.
• Excellent written and verbal communication skills.
• The ability to work effectively across technical, commercial and project teams.

What Will Make You Successful?

• Builds trust through reliability, integrity and consistent delivery.
• Takes a structured and disciplined approach to technical work.
• Can manage multiple priorities and deliver to project deadlines.
• Remains calm and solutions-focused when working under pressure.
• Uses sound technical judgement and forward thinking to solve complex problems.
• Communicates confidently with senior customers, consultants and internal stakeholders.
• Is highly organised and takes ownership of their work.
• Demonstrates strong leadership and collaboration skills.
• Is committed to continuous improvement and staying ahead of emerging Data Centre technologies.
• Maintains a high level of professionalism and ethical behaviour.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world's first choice in security, shipping and HVAC technology.