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Full Stack Developer (L1 Support)

Techgroup America Inc.San Francisco, CA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationSan Francisco, CA, United States
C#.NETPlaywrightReact

Job description

Full-Stack Developer (L1 Production Support) – EWS 2.0 / Prism

Location: San Francisco, CA (Local)

Overview

Local Full-Stack Developer for L1 production support on the EWS 2.0 / Prism project. Will serve as first line of defense for platform health, incident triage, and rapid troubleshooting.

Key Responsibilities

•            Incident Triage & Resolution: Investigate and resolve L1 support tickets across .NET backends and React frontends.

•            Application Monitoring: Use Dynatrace to monitor uptime, track performance metrics, and inspect transaction traces.

•            Automated Testing: Execute and maintain Playwright test suites for synthetic checks and post-release verification.

•            Escalation & RCA: Perform initial root-cause analysis and route complex issues to L2/L3 engineering squads.

Required Skills

•            Hands-on experience with .NET (C#) and React.

•            Proficiency in Dynatrace (APM) and Playwright (E2E testing).

•            Finance/Wealth Management experience a plus.

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