Why This Role Stands Out
Leverage your expertise in Adobe Journey Optimizer and Experience Platform to guide clients and drive impactful digital transformations in this hybrid Technical Account Manager role. You'll thrive if you excel at technical problem-solving, client communication, and translating complex solutions into business value. This is a fantastic opportunity to grow your skills and contribute to innovative projects with a reputable company.
Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Richardson, TX, United States
Posted
17 hours ago
Stakeholder Management
Job Description
Job Title: Adobe AJO/AEP Technical Account Manager
Location: Richardson, TX 75082 (Hybrid)
Duration:12+Months
Must have skills:
- Adobe Journey Optimizer (AJO)
- Adobe Experience Platform (AEP)
- Technical Management
Detailed Job Description:
- AJO Technical Account Manager (TAM)
- Strong hands-on expertise in Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP
- Experience with customer journeys, audience segmentation, personalization, XDM schemas, datasets, profiles, and data ingestion
- Serve as the primary technical point of contact for assigned customer accounts.
- Provide proactive technical guidance, best practices, knowledge transfer, and support for platform changes and releases.
- Coordinate and drive complex technical issues with Support, Engineering, Consulting, and Customer Success teams.
- Strong understanding of REST APIs, JSON, JavaScript, and SQL, with experience in integrations and troubleshooting.
- Ability to independently lead customer engagements and translate business requirements into scalable AJO/AEP solutions
- Strong customer-facing, stakeholder management, communication, and articulation skills.
- Experience with other Adobe Experience Cloud solutions such as Adobe Campaign, CJA, Adobe Target, or Analytics is an advantage.
- Strong problem-solving mindset with the ability to manage technical blockers, risks, and customer priorities.
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