Computer Specialist

About Us:

Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.

With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:

• Project-based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services

At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.

Computer Specialist 

• Expected Start date: Dec 10th, 2026
• Interview Date: Approximately Mid Nov 2026 (virtual + in person)
• Duration: 24 months
• Hybrid 3 days in office
• Brooklyn, NY, 10038

Tasks & Duties
• Support the PEU team’s technical and data needs, including outreach technologies and internal systems and tools used across the agency.
• Tasks
• Support data collection, validation, and quality assurance processes across outreach and case management systems.
• Assist in maintaining and troubleshooting data pipelines and integrations between EngageNYC (Salesforce) and external systems such as VAN, Google Workspace, and call center platforms.
• Develop, maintain, and optimize datasets used for reporting, analysis, and operational decision-making.
• Create and manage dashboards and reports to track outreach performance, case activity, and program outcomes.
• Implement and monitor data governance practices to ensure data accuracy, consistency, and compliance with City standards.
• Support the maintenance of databases and ensure proper data storage, access controls, and security protocols are followed.
• Collaborate with IT and program teams to resolve data-related issues and improve system functionality.
• Provide technical support related to data tools and reporting platforms used by PEU staff.
• Assist in onboarding and off-boarding processes as they relate to system access and data permissions.
• Document data processes, workflows, and system configurations to support audit readiness and knowledge sharing.
• Travel to various PEU locations to provide onsite technical or data support as needed.
• Perform other related duties and responsibilities as required.
• Other duties and responsibilities as required

Required Skills
A minimum of 2 years of experience with the following skill sets:
• Knowledge of iOS and Android devices, including support for mobile applications and data collection tools
• Knowledge of PC and Mac laptops, including troubleshooting, system maintenance, and support for data access and reporting tools
• Working knowledge of Interactive Voice Response (IVR) systems and call center technologies, including data capture and reporting components
• Working knowledge of VOIP telephone systems, including integration with reporting and analytics platforms
• Thorough knowledge of service desk functions and operations, including ticket management, incident tracking, and documentation of data-related issues
• A+ Certification or equivalent foundational IT support certification
• In-depth understanding of Windows and Mac operating systems and productivity tools, including support for data analysis and reporting environments
• Knowledge of Google Workspace, including Sheets and Drive for data management, reporting, and collaboration
• Knowledge of networking and network infrastructure, including support for secure data transmission and system connectivity
• IT service management and asset management tools such as Fresh Service, as well as familiarity with incident and data request tracking systems
• Basic knowledge of data management concepts, including data validation, data quality assurance, and report generation
• Familiarity with data reporting and visualization tools (e.g., dashboards, spreadsheets, or BI tools) to support operational and outreach reporting
• Strong written and verbal communication skills, including the ability to document technical and data processes clearly
• Strong customer service experience and skills, with the ability to support both technical and data-related inquiries in a professional manner

PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.