IT Support Specialist

RESPONSIBILITIES

Kforce has a client in Pittston, PA that is seeking an IT Support Specialist.

Responsibilities

• Provide hands-on technical support for corporate employees (hardware, software, network)
• Support daily use of Zoom, Slack, Asana, G-Suite, and Microsoft Admin tools
• Manage device inventory/lifecycle via SnipeIT, Miradore, Mosyle, and SimpleMDM
• Own onboarding/offboarding (hardware staging/shipping, access provisioning, offboarding tasks)
• Manage the Zebra TC53 scanner fleet and label/receipt printer fleet (troubleshooting, RMAs, parts ordering)
• Support user access/identity management through Okta
• Provide basic support for physical security systems (Avigilon, UniFi, OpenPath)
• Respond to IT helpdesk tickets via Asana intake, maintain documentation

REQUIREMENTS

• 2-4 years of IT support experience
• Strong G-Suite (incl. Admin Console), Microsoft admin tools, Slack/Zoom experience
• MDM platform experience (Miradore, Mosyle, or SimpleMDM)
• Familiarity with asset tracking (Asset Panda, SnipeIT) and identity management (Okta)
• Experience troubleshooting/RMA'ing rugged mobile devices and label printers is a plus
• Comfort managing ticket queues in Asana with attention to SLA

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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