Helpdesk Specialist with Security Clearance

Overview: • Position: Helpdesk Specialist • Duration: Through 2033 • Supporting: DoD USAF • Location: Pentagon • Rate: $40-45/hour • Clearance: TS/SCI § Must have been previously read onto a Special Access Program § CI Poly preferred • Interview Process: 1-Round; Virtual • Onboarding: 2-4 weeks • Job Description: ○ Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution. ○ Additional duties including: § Software installation and support of commercial software and related upgrades § Update solutions database with applicable resolutions § Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop § Monitors and enforces all IT policies and procedures § Assist with setting up new users in IDAM and multiple level security LDAP profiles § Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware § Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems • Requirements: § Bachelor's Degree (can substitutive 4 years' experience for degree) § IAT Level II § 5+ years of experience in Information Technology or a related field
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• Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.