Helpdesk/Desktop Technician

Position Overview

We are seeking a motivated and technically skilled Desktop/Helpdesk Technician to provide technical assistance and support to our internal users. The ideal candidate will have experience with Windows OS installation and configuration, software deployment, hardware troubleshooting, and basic networking.

This role involves ensuring the smooth operation of desktop systems, resolving technical issues, and providing excellent customer service to our employees. Candidates with a passion for technology and a strong problem-solving mindset are encouraged to apply.

Responsibilities

• Install, configure, and troubleshoot Windows operating systems and software applications.
• Deploy software updates, patches, and upgrades to desktop systems.
• Provide desktop support to end-users, resolving hardware and software issues promptly.
• Assist with basic networking tasks, including connectivity troubleshooting and setup.
• Support hardware connectivity, peripheral devices, and other IT equipment.
• Set up and maintain test benches and lab environments for testing purposes.
• Maintain and troubleshoot laboratory equipment, switches, and controllers.
• Document technical issues, solutions, and system configurations.
• Collaborate with IT teams to ensure system maintenance and operational efficiency.

Requirements

Required Skills:

• Windows OS Installation and Configuration
• Software Installation and Deployment
• Software Patching and Upgrades
• Desktop Support
• IT Technical Support
• Hardware Troubleshooting
• Software Troubleshooting
• Basic Networking
• Hardware Connectivity
• Peripheral Device Support
• Lab Support
• Test Bench Setup and Maintenance
• Test Environment Configuration
• Laboratory Equipment Maintenance
• Switches and Controllers
• System Maintenance
• IT Operations
• System Configuration
• Technical Documentation
• Troubleshooting and Problem-Solving

Preferred Skills:

• Experience in IT Service Desk or Desktop Support
• Knowledge of network protocols and troubleshooting
• Certifications in relevant IT areas
• Previous experience in a similar role