Founding Customer Experience

Customer Experience / Founding Hire — London

Our Client

A 3-person, pre-seed AI startup building an AI-native revenue workspace designed for salespeople , rather than another sales tool built primarily for management. Founded in 2025, they've raised >£425k+ , backed by a specialist early-stage fund alongside angels from Shopify, Nike, UiPath and Apple. The product has already been validated with sellers and sales teams at UiPath, Databricks, Dell and Snowflake , with a Snowflake Accelerator partnership being formalised. They're targeting £300-500k ARR by early 2027 , before pushing beyond £1m ARR and raising their seed round.

What You'll Get

£50k base with OTE up to ~£70k , plus equity (exact allocation TBC). You'll join at genuine ground-floor stage, reporting directly to the founder and owning the customer function from scratch . This isn't inheriting an existing playbook, you'll build the activation, retention and voice-of-customer engine that this company's growth story depends on, with real scope to grow as the company does.

What You'll Do

Your mandate is simple but ambitious: own the path from download to daily use, and make sure it sticks. You'll drive activation, getting every customer — enterprise or self-serve — from first install to genuine daily use as fast as possible, then own retention and expansion, growing the behaviours that make the product sticky and turning individual users into account-level champions. You'll be the voice of the customer , translating real usage into prioritised product signal for the founder and engineering team, and you'll partner with the commercial lead to spot which self-serve accounts are turning into enterprise pipeline. On the enterprise side, you'll run the white-glove onboarding and adoption reviews that keep the accounts that matter most healthy and growing.

What You'll Need

You'll be product-minded and customer-obsessed , with enough technical fluency to translate credibly between engineers and customers. Comfortable owning ambiguity and building the function, not inheriting a playbook — equally at home in a high-stakes enterprise rollout and in the unglamorous detail of why a customer didn't reach daily use. You're a clear communicator who can turn messy customer reality into sharp signal, driven to prove what you can build and motivated by ownership and outcomes over title .