Servicenow ITOM/CMDB Solution Architect

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
• 8-12 years of total IT experience.
• Minimum 8 years of hands-on ServiceNow experience.
• Proven experience delivering enterprise-scale ServiceNow implementations.
• Strong hands-on expertise in:
• CMDB Design & Governance
• Discovery
• Service Mapping
• CSDM
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• ITSM
• ITOM
• Experience designing configuration item hierarchies, service models, application models, and CI relationships.
• Strong scripting and development experience within the ServiceNow platform.
• Experience integrating ServiceNow with enterprise systems and third-party tools.
• Excellent communication, stakeholder management, and consulting skills.

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA)
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Hardware Asset Management
• Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Application Developer
• ServiceNow Data Foundations (CMDB & CSDM)
• ServiceNow Certified System Administrator

Key Skills

• ServiceNow Platform Architecture
• CMDB Data Modeling
• CSDM Implementation
• Discovery & Service Mapping
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• ITSM & ITOM
• Integration Architecture
• JavaScript & ServiceNow Scripting
• Governance & Data Quality
• Client Engagement & Stakeholder Management
• Team Mentoring & Technical Leadership