Hotel Supervisor

Company: Yugo

Community: Yugo Urbana Illinois

Location: Onsite

Position Title: Hotel Supervisor

Classification: Hourly / Non-Exempt

Compensation: $24 - $26 / hour

Yugo is a global leader in student housing dedicated to creating exceptional living experiences for students around the world. With a presence spanning more than 14 countries and 120 cities, Yugo combines innovation, community, and purpose to redefine student living. In the U.S., Yugo operates nearly 40,000 beds across 88 properties in 28 states, delivering vibrant communities designed to support student success both personally and professionally. Guided by its Live Your Best Life philosophy, Yugo fosters sustainability, personal growth, and career development while building an inclusive, collaborative, and forward-thinking culture for residents and team members alike.

Yugo Guest Suites is a 30-room hotel attached to Yugo Urbana Illinois. The Hotel Supervisor at plays a key role in delivering an outstanding guest experience by ensuring a welcoming, professional, and efficient environment. This role is responsible for overseeing front desk operations, guest interactions, and administrative tasks while supporting the overall success of the hotel.

Reporting to the Area General Manager, here’s what you’ll be doing!

• Serve as the first point of contact for guests, warmly greeting and engaging with visitors.
• Promptly respond to guest inquiries, requests, and concerns, ensuring high levels of satisfaction.
• Oversee the cleanliness and general upkeep of guest rooms, lobby, and shared spaces, addressing any deficiencies.
• Ensure all rooms meet the company’s cleanliness and quality standards before guest arrivals. This can include engaging in required cleaning procedures.
• Plan and prepare for daily check-ins and check-outs to optimize guest flow and minimize wait times.
• Supervise front desk and housekeeping schedules and assignments to ensure timely room turnover.
• Manage daily front desk operations, including answering phones, responding to emails, and handling guest reservations through MEWS Property Management System (PMS)
• Maintain accurate guest bookings and update availability on all listing platforms (booking.com, Expedia, Airbnb etc) to maximize occupancy and revenue.
• Ensure accurate integration with PMS and third-party booking sites to prevent overbookings.
• Ensure guest payments through third party and direct bookings
• Analyze booking trends and make recommendations for adjustments to pricing strategy to maximize revenue
• Ensure all company policies, procedures, and safety protocols are followed, including emergency response, health codes and energy conservation measures.
• Professionally respond to all customer reviews on all platforms in line with Yugo standards.
• Maintain an organized front desk area, filing necessary documentation and managing administrative tasks efficiently.
• Support operational needs by completing additional tasks as assigned.
• What else?
• This list is by no means comprehensive but in short, your main responsibility is to ensure that we deliver the best possible experience for our hotel guests.

Sound good so far? Here’s what you’ll need to thrive in this role!

• Minimum of 2 year’s experience in front desk hotel operations
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Strong problem-solving skills and attention to detail.
• Professional appearance and adherence to uniform standards.
• Ability to multitask in a fast-paced environment while maintaining a friendly demeanor.
• Experience utilizing PMS preferably MEWS
• Experience working with and integration of third-party booking systems.
• Intermediate skills in using MS Office and online systems / databases.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Ability to maintain open communication with General Manager and Maintenance Supervisor.
• Experience supervising front desk and/or housekeeping team
• Hospitality/Customer Service experience

As part of the Yugo team, you are eligible for a competitive salary, commission eligibility, and more! Here’s a snapshot of what we offer;

• Competitive salary
• Generous benefits package! Including health, dental and vision.
• Company paid STD, LTD and Life insurance
• 401k + 4% employer matching
• Three weeks of PTO
• Paid wellness time
• Paid volunteer time
• Paid YuDay
• Parental Leave
• 11 paid Holidays

At Yugo, we believe in creating a culture where everyone belongs and feels empowered to do their best work. If you're looking to make an impact in a people-first environment, apply today!

Equal Opportunity Employer

We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, protected veteran status, or any other status protected by applicable law.