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Full timeTechnology

Application Support Engineer

VicharaBrooklyn, NY🇺🇸United States

Why this role stands out

This role offers an exceptional opportunity to gain in-depth experience supporting critical applications for leading financial institutions, with a highly competitive salary of USD 130,000 - 140,000 yearly. You'll thrive here if you are a proactive, self-motivated individual with a passion for problem-solving and a drive to improve user experiences. Apply today to join a reputable firm and advance your career in financial technology!

Quick overview

Salary$130k - $140k/yr
SeniorityJunior
Employment typeFull Time
Work modeOn Site
LocationBrooklyn, NY, United States
Confluence

Job description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Primary Responsibilities

  • Hands-on day-to-day user application support
  • Ensuring issues are addressed within specified SLA timeframes
  • Troubleshooting issues and working with others to ensure root causes are identified and remediated
  • Establishing and maintaining key relationships with business stakeholders
  • Communicating with external vendors and Fund Administrators when issues arise
  • Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
  • Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
  • Maintaining application, server and environment configurations
  • Enforcing data, security, application, integration and operational standards and policies
  • Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
  • Documenting issues and resolutions in Confluence knowledge base


Professional Experience

  • Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
  • Strong experience providing end-user/business-facing white glove support
  • Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
  • Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
  • Prior experience in financial services preferred (especially credit & private equity)
  • Experience working with multiple application and staffing vendors
  • Excellent communication, collaboration and interpersonal skills
  • Ability to proactively identify issues and work with delivery teams to mitigate risks
  • Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
  • Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable

 

 

 

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