GA DDS IT Help Desk Analyst

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under supervision, incumbent and customer related DDS Services creation access, verification address transactions, the of licenses.

This role requires strong analytical and problem-solving abilities, excellent skills, a to outstanding service. successful must capable managing high of while accuracy, and satisfaction.

• to resolve inquiries DDS Services identity processes, change and license Handle average 65-90 calls day maintaining service and standards.
• exceptional service professionally complex issues identifying solutions.
• accurate and of interactions transactions.
• adaptability a attitude a evolving environment.
• professionally promptly inquiries Executive stakeholders, business Participate task project and to departmental organizational Build maintain relationships internal and business Contribute continuous improvement and organizational Stay on procedures, technology relevant assigned Minimum High Diploma GED.
• (2) of experience the seven years call support customer Proficiency computer and business Strong and communication Ability effectively multiple while a level customer Preferred Candidates meet minimum and one more the will given Three years experience driver's transactions.
• (5) of in high-volume center Four years customer experience.
• using 11 Microsoft applications.
• working identity or issuance Demonstrated to and customer efficiently.

• customer and skills.
• problem-solving critical-thinking Ability communicate with management, stakeholders.
• organizational with to and Ability work and in team Adaptability willingness embrace in dynamic