Head of Clinical Operations

About the Role

Lead clinical operations for a digital health company providing personal training and nutrition coaching. You will own client outcomes and coach success, leading the team and building systems that support high-quality care and sustainable growth.

What You'll Do

• Use client feedback, coach insights, and cohort analysis to improve retention, satisfaction, and health outcomes.

• Design incentives across coach compensation, client allocation, career progression, and recognition to encourage excellent care.

• Improve coach quality through vetting, trial evaluation, and ongoing performance management.

• Partner with clinical experts to turn care protocols into practical training, workflows, and quality reviews.

• Lead the Head Coach and Coach Success team, including onboarding, individual support, community, and coach retention.

• Partner with Product to design, test, and drive adoption of tools that improve care delivery.

• Use data, experimentation, and AI to measure outcomes and continuously improve operations.

What We're Looking For

• 7 to 15 years of experience in clinical operations, strategy and operations, general management, or service delivery, with meaningful ownership of teams and results.

• Experience owning the supply side of a marketplace or managing a provider, vendor, contractor, distributed, or frontline workforce.

• A record of measurable improvements in retention, service quality, customer experience, or health outcomes.

• Experience managing and developing managers, and shaping service delivery through incentives, training, or performance management.

• Strong quantitative and financial modeling skills, including experience building compensation models for a two-sided marketplace.

• Operational execution experience partnering with Product and Engineering, from launch through adoption and evaluation.

• Experience with AI-first workflows and tools such as SQL, Excel or Google Sheets, and data modeling tools.

• Background in digital health, virtual care, nutrition, fitness, wellness, or behavior change, or a demonstrated commitment to these fields.

• US work authorization is required. Visa sponsorship is not available.

Compensation & Benefits

Base salary: $200,000 to $240,000 annually. Visa sponsorship is not available.

Location

On-site in New York, New York.