Sr. Support Engineer Consultant ( Collateral Management )

Sr. Support Engineer Consultant for direct banking client

Iselin, NJ

Work schedule: hybrid 3 day onsite

NJ Based candidates only

- this as an L1/L2 techno-functional application support role, supporting collateral-management operations. The candidate needs both technical troubleshooting ability and enough collateral-domain knowledge to understand business-user issues.

-  a strong preference for candidates with direct collateral-management/support experience

- Important - Prior experience with Colline, the collateral-management application being used.

- Experience with related vendor applications such as FIS

- The candidate should be hands-on with Linux and SQL, including troubleshooting logs, running queries against collateral/exposure data.

- Candidates should understand collateral concepts and terminology

- The application is SaaS/vendor-managed, so the consultant will primarily troubleshoot issues, understand data/process flows, coordinate with vendors.

Job Description:

• Support Engineer with 10+ years of overall experience in financial services and technology domains.
• Proven expertise in Collateral Management (COLLINE) strong technical proficiency in Unix, Shell scripting, and SQL.
• Highly skilled and expert in all technical aspects of Colline application (System setup, Vendor Vermeg Third-Party Agent, Third-Party Custodian, Databases and SWIFT/AcadiaSoft connectivity) , user support.
• Good to have prior experience on Global one, FIS Phase 3 vendor applications.
• Unix & Shell Scripting: Hands-on expertise in developing, testing, and deploying scripts for automation and release management.
• Experienced with Tidal jobs for batch monitoring.
• Experienced in change management, process optimization, and cross-functional collaboration to deliver high-quality Production support in complex banking environments.
• Experienced in coordinating Disaster Recovery Exercise.
• Providing L1/L2 support coverage.
• Resolving user Inquiries and handling Production Incidents, Root cause Analysis, Incident Mgmt.
• Experienced with Sql, ETL ,Linux, Windows
• User access reviews, Audit reviews, IDM reviews, User access setup.
• Help in coordinating/Managing DR flips
• Supporting Tidal jobs for batch monitoring.
• Experienced in change management, process optimization, and cross-functional collaboration to deliver high-quality Production support in complex banking environments.

Education: Bachelor in Computer Science, Information systems or similar field.